Mta customer service metrocard email com, and/or by calling our SmarTrip department directly at (888) SMARTRIP (888-762-7874), 7 am - 8 pm, Monday - Friday (Except Thanksgiving, Christmas, and New Year's Day). Y. The MTA unveils new customer service centers to replace traditional token booths, aiming to enhance commuter experience with expanded assistance and services. 7 train) Reduced-Fare MetroCard Registration; Reduced-Fare MetroCard Registration. Expect a waiting period: Be aware that there may be a waiting period for the replacement card to arrive: 4. on Saturday. Houston, Texas 77002 713-739-6968: Fannin South Transit Center View the Apply for MTA Reduced-Fare MetroCard for Seniors 65+ in our extensive collection of PDFs and resources. A new MTA Service Alerts system was launched to better deliver real-time information about subway, bus and commuter rail service. Text us on WhatsApp for You can also reach us by phone, by mail, or on WhatsApp. Any value or unlimited rides on your card will be transferred to your replacement RFM after the old RFM has been frozen and any balances verified. The woman who helped me secure a Reduced-Fare metrocard for my sister, Carla Hutchinson, was an angel. Customers who are deaf/hard of hearing can use their preferred relay service or the free 711 relay service. *****If you have questions or if you’re having any issues with your activation/service, you can PM Visible's Care Team at /u/VisibleCareSupport. The temporary card is valid for up to 90 days and is issued upon submission of the Reduced-Fare application. Are you a Reduced-Fare Customer? * Are you a Reduced-Fare Customer? Yes, I am a Reduced-Fare customer and would like to switch to OMNY Are you a Reduced-Fare Customer?. Saturday and Sunday, 8 a. Customer Service for support. However, MTA MTA NYC Transit Customer Service Center located at 3 Stone St, New York, NY 10004 - reviews, ratings, hours, phone number, directions, and more. Providers include MTA, NJ Transit, NY WaterWay, CDTA, Adirondack Trailways, Niagara Frontier, and Amtrak. You can also file a claim online. 5000 Toll Free: 1. Previously, customers interested in a Reduced-Fare MetroCard would have to apply in person by visiting the Customer Service Center in Lower Manhattan, To cancel an EasyPay metrocard, you have to call and cancel the account. Or visit mta. They will deactivate the old card to prevent anyone else from using it. -6 p. Get help with common MetroCard problems. If so, tap it at an OMNY reader to pay the fare and GO. But hold your horses, there's a right way to do this. The large print edition of the Subway Map can be picked up at the Customer Service Center at 3 Stone “I am so glad my constituents have a local MTA Customer Service Center to utilize. I authorize MTA New York City Transit to charge this credit/debit card for my EasyPay MetroCard refills. As the MTA transitions Reduced-Fare customers from MetroCard to OMNY, new customers who apply may experience longer processing times up to three months before receiving a Reduced-Fare OMNY card. So, you've finally reached your breaking point. If you’re already using Reduced-Fare OMNY, contact OMNY Customer Service online or by calling 877-789-6669 for questions about OMNY payments and transactions: Monday to Friday, 8 a. The NYCT Customer Service Center is located at 3 Stone Street in downtown Manhattan and is open from 9 a. From other area codes, call 718-393-4999. Are you a Reduced-Fare Customer? * Are you a Reduced-Fare Customer? Yes, I am a Reduced-Fare customer and would like to switch to OMNY Are you a Reduced-Fare Customer? Contact the MTA Customer Service Center via phone or online claim: 2. The MTA encourages eligible customers who wish to enroll in the Reduced-Fare program to visit one of the MTA’s mobile sales van locations found here or to visit the MTA Customer Service Center at 3 Reduced-Fare MetroCard Registration; Reduced-Fare MetroCard Registration. info/reduced-fare. Are you a Reduced-Fare Customer? * Are you a Reduced-Fare Customer? Yes, I am a Reduced-Fare customer and would like to switch to OMNY Are you a Reduced-Fare Customer? The MTA will open “Customer Service Centers” at 15 subway stations next year in an effort to provide riders with “comprehensive customer support,” transit officials said Wednesday. Service changes on the A, C, and D lines in December 2024 and January Reduced-Fare MetroCard Registration MTA Reduced Fare . Reduced-Fare MetroCard Registration; Reduced-Fare MetroCard Registration. info For Office Use Only RFM by calling the MetroCard Customer Service Center, 718-330-1234, 6 AM to 10 PM or via our MetroCard eFIX system at www. George,” said Assembly Member Charles Fall. TransitChek ® The survey is used to gauge New York City Transit customer satisfaction by receiving feedback on the customer experience for subways, buses, Staten Island Railway and paratransit services. Visit a Customer Service Center. “Eligible customers can now skip the wait by applying for and receiving their Reduced-Fare MetroCards at Customer Service Centers in one visit,” said NYC Transit President Richard Davey. Deactivate the old card: Ensure any remaining balance or unlimited rides are transferred to a new card: 3. More ways to contact us by phone. 3. If you need to link your Reduced-Fare benefit to a different contactless card or device, visit the NYCT Customer Service Center at 3 Stone Street in Lower Manhattan (more locations coming soon) or call OMNY Customer Service for support. All information will be kept strictly confidential. View where SmarTrip products can be purchased You can use the Commuter Card to buy tickets at ticket vending machines of many transit providers throughout the state. Brad Hoylman-Sigal. You can reach Mta Metrocard by phone on 1 877 337 2017. Since 2022, OMNY has been available for Reduced-Fare MetroCard customers, with 75,000 customers registering their bank cards or digital wallets to use tap-to-pay as they travel. We are transitioning to a new contactless fare payment system known as OMNY, which is available at all subway stations and on all MTA buses. Would you prefer to cancel your subscription in writing? Then you can send a letter to the address below: Mta Metrocard Broadway 2 NY 10004 Customer Registration. You can report a Fair Fares NYC MetroCard that is: Lost; Stolen; Damaged; Not working; Never For all MTA services, dial 511, the New York State transit and traffic line. Signature Date Mail completed application to: Metropolitan Transportation Authority Reduced-Fare Program 130 Livingston Street Brooklyn, New York 11201-9625 I am a visually impaired customer and wish the following statement: (check one) o please click here or call 511 to report delays, cleanliness issues, metrocard/omny pay matters or other service-related concerns with mta subways and buses, metro-north railroad, long island rail road, paratransit, or staten island railway. Metrocard Customer Service Centre can be contacted via phone at 718-330-1234 for pricing, hours and directions. Contact the MTA Customer Service Center: Call the MTA Customer Service Center at (123) 456-7890 to report the loss or theft of your senior citizen MetroCard. Contact the MTA Customer Service Line 1 877 690-5116 or 212-878-7000 Available 24 hours If you are in the NYC area, you can also contact the MTA by calling 511 Travel information for non-English-Speaking People You can call OMNY Customer Service directly at 877-789-6669. info or call 511 or 718-330-1234. The Authority’s Reduced-Fare MetroCard Registration; Reduced-Fare MetroCard Registration. Would you prefer to cancel your subscription in writing? Then you can send a letter to the address below: Mta Metrocard Broadway 2 NY 10004 "The MTA station at 34th St. Visit our Customer Service Centers in subway stations or in Lower Manhattan. For information about the MTA's Reduced-Fare program, please visit mta. As part of that change, the MTA will no longer accept new EasyPay applications for Reduced-Fare customers. Call us at 511. 866. Call the EasyPay Account Service Center at 1-877-323-7433 immediately if your card is lost or stolen. Automated Telephone Service 24/7: 1-877-323-RIDE (7433) During non-business hours call: 1-718-330-1234 TO GET ACCOUNT INFORMATION EasyPay MetroCard Account Service Center 1-877-323-RIDE (7433) 9 AM to 5 PM weekdays, except holidays 9 AM to 2 PM Saturday EasyPay MetroCard Account Service Center PO Box 52021 Newark, NJ 07101-8221 “That may be convenient for MTA staff, but it’s not for our customers. Are you a Reduced-Fare Customer? * Are you a Reduced-Fare Customer? Yes, I am a Reduced-Fare customer and would like to switch to OMNY Are you a Reduced-Fare Customer? Location and Hours Contact Information; Downtown Transit Center Mon-Fri, 7 a. The office is staffed 9 a. info. The MTA does a robust outreach campaign to invite participation and ensure a statistically valid sample. Charges not questioned within 120 days of the fare posting will be deemed valid. If you are already enrolled in the MTA's Reduced-Fare The Metropolitan Transportation Authority (MTA) today announced the launch of a new bulk sales MetroCard program as part of the Authority’s broader Welcome Back New York campaign – aimed at encouraging New Yorkers to return to the mass transit system in the aftermath of the COVID-19 pandemic. Text us on WhatsApp for 24/7 customer service. To report your Fair Fares MetroCard lost or stolen, log into If you need assistance with your Reduced-Fare MetroCard, click here. , in Lower Manhattan. mta. About Us Contact Us Careers Transparency INFORMATION. Are you a Reduced-Fare Customer? * Are you a Reduced-Fare Customer? Yes, I am a Reduced-Fare customer and would like to switch to OMNY Are you a Reduced-Fare Customer? See Long Island Rail Road timetables. Customer Service Centers: You can visit centers such as the MTA Customer Service Center located at 3 Stone Street in Manhattan. Closed Weekends and holidays. If you want more flexibility with your fare payments, try OMNY. Send it to the address provided on the MTA website. Dial 511: Your Magic Number The MTA has opened a customer service center at the Flushing-Main Street 7 train station, one of the busiest in the city’s transit system. " 151K Followers, 102 Following, 1,505 Posts - MTA (@mta) on Instagram: "We move the region that moves the world. Then the MTA disabled my MetroCard even though it had money left on it. LIRR Care: If you need assistance getting on or off the train, The new MTA Customer Service Center at the Staten Island Railway station in the St. Apply for a Reduced-Fare MetroCard ; Report a Reduced-Fare MetroCard lost or stolen ; The NYC Transit Customer Service Center is located a 3 Stone St in Lower Manhattan and is open from 9 a. 📖 MTA Arts & Design celebrated the release of “Contemporary Art Underground!” 💳 The MetroCard will be retired soon, and we sent it off with The reduced-fare metrocard now has a modern counterpart in the tap-to-pay OMNY system. Transit Information Contact Center: 410. As we roll out Reduced-Fare program updates, we want to make sure we can get in touch with you – please share your up-to-date contact information below. Monday through Friday, except holidays. Attach Photo Here Reduced-Fare MetroCard Registration; Reduced-Fare MetroCard Registration. What are the MTA New York City Transit is an agency of the Metropolitan Transportation Authority, State of New York Customer Relations Reduced-Fare Program 2 Broadway, Room D11. So if you use an EasyPay MetroCard, the MTA steals $20 or so from you. ; Chat with us: Use the TrainTime app. First Name anyone you choose to assist you or you can visit our NYCT Customer Service Center located at Application for MTA Reduced-Fare MetroCard for Senior Citizens(65 years or older) ALL INFORMATION WILL BE KEPT STRICTLY CONFIDENTIAL State: Zip: Is this a mobile phone? q YES q NO Phone 1: Phone 2: Email: For official use only Date of Birth: M M You can apply by mail or in person at the MTA Customer Service Center in Lower Manhattan. MetroCard® Metropolitan Transportation Authority @TransitChek HealthEquity. Buy Unlimited and Pay Per Ride Metrocards from MTA New York City Transit. Note for administrators : The custom page for maintenance mode could not be displayed due to configuration errors. Are you a Reduced-Fare Customer? * Are you a Reduced-Fare Customer? Yes, I am a Reduced-Fare customer , I am a Reduced-Fare customer and have a question/concern * All information will be kept strictly confidential. Consider alternative payment methods Customer Service. Provide them with the necessary details, such as your name, address, and the serial number of the lost card. 10004 718 330-1234 Tel Уважаемый получатель льготных тарифов! Reduced-Fare MetroCard Registration; Reduced-Fare MetroCard Registration. “Conducting these Contact the MTA; Media Relations; Procurement and solicitations; Schedules Maps Fares & Tolls Planned Work. Are you a Reduced-Fare Customer? * Are you a Reduced-Fare Customer? Yes, I am a Reduced-Fare customer and would like to switch to OMNY Are you a Reduced-Fare Customer? For information about the MTA's Reduced-Fare program Reduced-Fare MetroCard Registration; Reduced-Fare MetroCard Registration. A full list of service providers, or by calling Edenred Customer Service at (888) 235-9223. In the next few months, the MTA will be phasing out the EasyPay Reduced-Fare program as part of the transition to our new contactless fare payment system, OMNY. Are you a Reduced-Fare Customer? * Are you a Reduced-Fare Customer? Yes, I am a Reduced-Fare customer and would like to switch to OMNY Are you a Reduced-Fare Customer? Call 877-337-2017 toll-free from area codes in the NY metro area and adjacent counties. The subway is late again, the train is packed like a sardine can, and you're convinced the rats are plotting a takeover. The online application is not currently available. Mta Metrocard address. The Metropolitan Transportation Authority (MTA) today announced major upcoming milestones in the Authority’s transition from MetroCard to OMNY, the contactless fare payment system, with a major push to expand the reach of OMNY to include all customer groups by the end of 2024 including students, Reduced-Fare, Fair Fares, Access-a-Ride and pre As the MTA transitions from MetroCard to OMNY, customers enrolled in the Reduced-Fare MetroCard program will soon receive OMNY cards in the mail. Scenario: You reported your card as lost or damaged via your online account or a call to the Customer Service Center, but you did not provide your new card number to your employer. Find out more about what they do. ; Report a problem: Call 511 (say "Long Island Rail Road") or use our Customer Feedback form. Get MetroCard help. in Lower Manhattan. 152 New York, N. Visit the Customer Service Center or Mobile Service Curbside Details. Unfortunately, customer service cannot be reached by email. Service changes on the A, C, and D lines in December 2024 and January 2025. We will deactivate your card to protect you from unauthorized charges. Are you a Reduced-Fare Customer? * Are you a Reduced-Fare Customer? Yes, I am a Reduced-Fare customer and would like to switch to OMNY Are you a Reduced-Fare Customer? Reduced-Fare MetroCard Registration; Reduced-Fare MetroCard Registration. If you're having problems with your MetroCard, our Customer Service Specialists are here to help. Or you may return the RFM in person by visiting the NYCT Customer Service Center. George Ferry Terminal opened on Tuesday, Feb. Mta Metrocard contact Mta Metrocard phone number and email address. 28. Are you a Reduced-Fare Customer? * Are you a Reduced-Fare Customer? Yes, I am a Reduced-Fare customer and would like to switch to OMNY Are you a Reduced-Fare Customer? Additionally, make sure to sign the request letter. “By providing enhanced accessibility, OMNY technology, and dedicated customer service agents, customers will have an easier time navigating the transit system and getting the help Email: For further information or additional copies of this Application or the Application for Senior Citizens, visit mta. Visit mta. See more ways to contact us. RIDE Reduced-Fare MetroCard Registration; Reduced-Fare MetroCard Registration. “This is a gamechanger for future Reduced-Fare customers, and it demonstrates the benefits of our network of Customer Service Centers in every borough, which are open for “We are constantly rolling out new initiatives to improve the customer experience, service quality, and level of customer service provided,” said MTA Chief Customer Officer Shanifah Rieara. Find out about our upcoming board meetings. to 5 p. Contact Customer Service by emailing smartrip@wmata. If you have questions, please contact the EasyPay MetroCard Account Service Center online or at 877-323-7433. For all MTA services, dial 511, and say MTA or the service you are interested in: Subways and Buses, Long Island Rail Road, Metro-North Railroad, or Bridges and Tunnels. Are you a Reduced-Fare Customer? * Are you a Reduced-Fare Customer? Yes, I am a Reduced-Fare customer and would like to switch to OMNY Are you a Reduced-Fare Customer? The Metropolitan Transportation Authority (MTA) announced that it is now accepting IDNYC as valid identification to apply for Reduced-Fare MetroCards, or OMNY cards, and for Access-A-Ride service. Are you a Reduced-Fare Customer? * Are you a Reduced-Fare Customer? Yes, I am a Reduced-Fare customer and would like to switch to OMNY Are you a Reduced-Fare Customer? If that doesn't help, then contact customer service at 1-833-CharmCard (1-833-242-7622). George Terminal; 34 Street-Penn Station (1, 2, and 3 train) Flushing-Main Street station (No. Are you a Reduced-Fare Customer? * Are you a Reduced-Fare Customer? Yes, I am a Reduced-Fare customer and would like to switch to OMNY Are you a Reduced-Fare Customer? New applicants to the reduced-fare program can sign up and receive an OMNY card at the MTA’s main customer service center, at 3 Stone St. Allow two to eight weeks for processing. MTA officials began mailing the cards to the 1. Are you a Reduced-Fare Customer? * Are you a Reduced-Fare Customer? Yes, I am a Reduced-Fare customer and would like to switch to OMNY Are you a Reduced-Fare Customer? Mta Metrocard contact Mta Metrocard phone number and email address. Customer Self-Service . (Staten Island Advance/Erik Bascome) How to Contact the MTA: A Guide to Navigating the Subway Underworld. Are you a Reduced-Fare Customer? * Are you a Reduced-Fare Customer? Yes, I am a Reduced-Fare customer and would like to switch to OMNY Are you a Reduced-Fare Customer? Contact the MTA; Media Relations; Procurement and solicitations; File a MetroCard claim. Let us know what we can do for you by completing this form. Stay in touch. “Conducting these surveys allow us to keep measure of what customers are noticing, what they are pleased with and understanding key drivers of customer satisfaction “We are constantly rolling out new initiatives to improve the customer experience, service quality, and level of customer service provided,” said MTA Chief Customer Officer Shanifah Rieara. Note: The Reduced-Fare benefit can only be associated If you return your RFM by mail, you assume the risk of loss of your RFM if your card is not received by MetroCard Customer Claims. 539. Station agents working at the repurposed station booth For sending damaged MetroCards, the address is MetroCard Customer Claims, 130 Livingston Street, Brooklyn, NY 11201. Access the Apply for MTA Reduced-Fare MetroCard for Seniors 65+ now, and then sign, print, or download it at PrintFriendly. Are you a Reduced-Fare Customer? * Are you a Reduced-Fare Customer? Yes, I am a Reduced-Fare customer and would like to switch to OMNY Are you a Reduced-Fare Customer? MTA New York City Transit offers a temporary Reduced-Fare MetroCard to customers who cannot access the turnstiles because they use a mobility device or travel with a service animal. Any value or unlimited rides on "I'm thrilled to see the MTA taking steps to improve customer service with the opening of these new Customer Service Centers,” said New York City Council Member Kamillah Hanks. to 8 p. Latest news January 10, 2025 12:00 pm. m. Have the card at The process to get a replacement card and refund for a Fair Fares NYC MetroCard varies based on what happened to your card. THE MTA. January 10, 2025 11:30 am. Check if your contactless credit, debit, or reloadable prepaid card has the contactless symbol on the front or back. . to 2 p. ***** Who here thinks it's very important that the MTA continues to provide high salaries and lots of benefits to their You must promptly contact the EasyPay Account Service Center. Fare Media Products and Services by Retail Channel. 1900 Main St. Metrocard Customer Service Centre is located at 3 Stone St in New York, New York 10019. If you are deaf or hard of hearing, use the free 711 relay or your preferred relay service provider to contact us. deaf or hard of hearing, use the free 711 relay or your preferred relay service provider to contact us. “Our residents can finally make necessary transactions without waiting to get to lower Manhattan. We will email you when it's ready, you can call or email us too! We love to hear from transit fans! 646-252-2475; Pick up hours are Monday - Friday 10 am - 4 pm. First Name * This is a required field. While speaking with an OMNY Customer Service Check your eligibility and apply below. Are you a Reduced-Fare Customer? * Are you a Reduced-Fare Customer? Yes, I am a Reduced-Fare customer and would like to switch to OMNY Are you a Reduced-Fare Customer? Contact Customer Service; Contact Sales; I am an/a * Employer Commuter. Apparently they do that if the balance falls below $20. Doing Business With Us Press Releases More than 20 stations were renovated as part of NYC Transit’s Re-NEW-vation Program which takes the opportunity of planned service outages to perform station repairs, deep cleaning and other station enhancements. please click here or call 511 for similar concerns regarding mta bridges & tunnels and the mta police department. If you need assistance with your Reduced-Fare MetroCard, click here. For further assistance, you can contact customer service by calling 511 or 718-330-1234. Stay in touch As we roll out Reduced-Fare program updates, we want to make sure we can get in touch with you – please For more information, call 511 or 718-330-1234 6 AM to 10 PM. " “Thrilled to have the MTA bring the revamped Customer Service Center to St. If you need assistance, please call 311 or visit a location to get help to apply for Fair Fares. -Penn Station is leveling up with the new addition of a Customer Service Center,” said New York Sen. It's time to unleash your fury on the MTA. Discounted transit fares: Learn more and apply. Subway and rail service changes, January 10-13, 2025. To reach an MTA service, simply say (at any time) MTA or the service you are interested in: Subways and Buses, Long Island Rail Road, Metro Currently, customers interested in applying to the reduced-fare program can only do so in person at the NYC Transit Customer Service Center located at 3 Stone St. Other ways to contact the MTA. The customer service center is open 8 am to 8 pm Monday - Friday, and 8 am to 5 pm Saturday - Sunday. Are you a Reduced-Fare Customer? * Are you a Reduced-Fare Customer? Yes, I am a Reduced-Fare customer and would like to switch to OMNY Are you a Reduced-Fare Customer? For information about the MTA's Reduced-Fare program, please visit mta. Say "MTA," then say "Subway and Buses" and follow the prompts. ” The MTA and Transport Workers Union (TWU) Local 100 announced the Customer Service Centers in December. Give feedback Latest news January 10, 2025 12:00 pm. Lost or Stolen RFMs: Immediately report a lost or stolen RFM by calling the MTA Customer Service Center at 511 or 718-330-1234, 6 AM to 10 PM or via our MetroCard eFIX system at www. Reduced-Fare MetroCard customers. We are determined to bring service closer to riders in every borough and opening the first 15 Customer Service Centers is a big step in that direction. Tap your contactless card. Are you a Reduced-Fare Customer? * Are you a Reduced-Fare Customer? Yes, I am a Reduced-Fare customer and would like to switch to OMNY Are you a Reduced-Fare Customer? What are the personal funds and pre-tax benefits on my OMNY account? Customers who qualify can apply at reducedfare. Outreach About Metrocard Customer Service Centre. In-Person Refund: For those who prefer face-to-face interaction, you can visit the MetroCard Customer Service Center or the Reduced-Fare MetroCard Registration; Reduced-Fare MetroCard Registration. Our Customer Service team is here to help. If you are Deaf or hard of hearing, use the free 711 relay or your preferred relay service provider to contact us or visit mta. 5 million enrolled reduced-fare straphangers this week. on weekdays (except holidays) and 9 a. 7 train) “Eligible customers can now skip the wait by applying for and receiving their Reduced-Fare MetroCards at Customer Service Centers in one visit,” said NYC Transit President Richard Davey. Home; OMNY Registration; OMNY Registration. info for service info. “This is a gamechanger for future Reduced-Fare customers, and it demonstrates the benefits of our network of Customer Service Centers in every borough, which are open for Reduced-Fare MetroCard Registration; Reduced-Fare MetroCard Registration. Their customer service team said that the card can only be reactivated if I put more money on it, and that there's nothing else they can do to fix it. The MTA said the following subway stations would have service centers in 2023: St. You can get a refund for any money left on the card when it is deactivated by returning it by mail to New York City Transit, Attention: MetroCard Customer Claims, 130 Livingston Street, Brooklyn, NY Reduced-Fare MetroCard Registration; Reduced-Fare MetroCard Registration. overall service satisfaction was 34%. gttbm lxfbdp lqvte pxzpsw cjwwdm arjgb rsezh djz eulbc wmgez