Hyperx mouse sensor not working 4ghz receiver interferes with my 2. just air did not work, also special screw to open the mouse and I had to grind down a very very small flathead to squeeze into the screw as the screw had a little Ngenuity was not recognizing my mouse (Pulsefire core) so I uninstalled the program and reinstalled it. Opening the Bluetooth devices recognizes the “USB Receiver”, but says the Driver is unavailable. Apr 10, 2022 · The mouse is not detected by HyperX Ngenuity. We're not sure what's causing this yet, but we've seen it with a few other customers, and an escalation has been submitted to the dev and engineering team, so we're hoping to find the cause and fix the issue soon :) ! HyperX PulseFire Surge sensor not working Mice Yesterday it was normally working, today im turning on pc and cursor dissapear, fixed it, but its still cannot move, updated drivers, restarting mouse (Scroll+DPI button), restarting while NGenuity was off, tryed other usb port, still not working. When mouse is locked up like this, plugging in and out the USB cable does the trick. Background info, i have dual boot Linux/Windows as i am a Linux Admin For some reason now the mouse only works on Windows. After that, install NGenuity back and full functions are operational. The solution is, unfortunately, to not keep ngenuity running (typically by using the 'do not start up with pc' option). The second is low battery levels in wireless mice. There is a bug with Hyperx Ngenuity where it doesn't let me move my cursor but buttons seem to be working with no issues. The mouse does not light up. It does change into this random color I never chose. My mouse stops working when I plug it in to charge but my cursor/sensor keeps working while all buttons (m1-m5 and scroll wheel) stop working. The mouse would continue not working when until I reset it again. I was doing some school work and all of a sudden i hear the windows disconnected usb device and then my mouse stops moving but the scroll wheel was still lighting up, so i disconnect it from my pc and connect it back again and now the Scroll wheel wont light up and it still wont work, I purchased the mouse April 21st 2021, its barely 2 months old pretty dissapointed. Jun 12, 2022 · What does Not Working mean? Here is a list of common problems with the Basilisk X. That behaviour is displayed when ngenuity software is running in the background (in the tray) and PC is waking up from sleep. It's not about the hardware in your rig, but the software in your heart! Join us in celebrating and promoting tech, knowledge, and the best gaming, study, and work platform there exists. At seemingly random intervals, the mouse cursor will suddenly freeze in place for about 1-2 seconds before it starts moving again. HyperX Custom Core Sensor: The HyperX Custom Core Sensor is designed to provide competitive performance, with customizable presets up to 12,000 DPI and a polling rate up to 1,000Hz. About this item . I reset the firmware and re-installed the latest update to my mouse but it still will not work. Is your HyperX mouse sensor not working properly? Don’t worry, I’ve got you covered! In this video, I’ll show you a 100% effective solution to fix your Hyper First, uninstall NGenuity, and then press DPI button + hold mid wheel click for 10 sec to do a factory reset. We would like to show you a description here but the site won’t allow us. When I put it in any ports, it doesn't even connect or light up. Now you can plug in your HyperX mouse again and you should be able to use your mouse with Literally just got the mouse yesterday. I came back from a trip and beforehand it was working fine. But the cursor were invisible and impossible to move it. Pretty bad mouse ngl. Is there someone with the same issue? I bought the HyperX Pulsefire Haste gaming mouse a few months ago. The mouse doesn't work even when I plug it into my other laptop where it worked beforehand. 3. The main problem is my sensor. The microphone LED does not light up and the windows connect/disconnect sound also does not play when it is plugged in or unplugged. When starting up it did recognize my mouse this time and told me I needed a firmware update. NGENUITY does give me notifications, but it's a constant stream of them as the DPI keeps changing on its own, and I can't press anything to change it manually. Tried on different PC and tried with different cables as well. 4 de 5 estrellas 147 HyperX Custom Core Sensor: The HyperX Custom Core Sensor is designed to provide competitive performance, with customizable presets up to 12,000 DPI and a polling rate up to 1,000Hz. Either the Motherboard is damaged or its a software issue. 1. After a freeze, the mouse cursor will recover in one of two ways: When I run the Hyperx Ngenuety software, the mouse sensor stops working. Then when I tried figuring it out I could see that I was able to click using all the buttons but I was unable to move the cursor at all, noticed the sensor wasn't working at all. Cheers! I was getting on my computer today, when I realized my mouse had stopped working. I actually opened it up to see if I could fix it. Hi hyperx, So I recently bought a pulsefire surge, I downloaded the Ngenuity software and then the mouse started some firmware update and while the mouse was updating the firmware, by mistake the cable got out of the USB port and since then the mouse hasn’t been working and before all of this it was working just fine. This has happening to me for 3-4 months now. 8). I usually like to use it in wireless mode but for some reason, the sensor isn't working. A: Clean the mouse sensor using a cotton swab dipped in isopropyl alcohol. Confident Clicking with TTC Gold Switches: The Pulsefire Haste 2 Core Wireless uses durable and tactile TTC Gold switches rated for up to 20 million clicks. No lights, no apparent drivers, nothing. 7). If the issue persists, please attempt to clean the sensor using compressed air. I also have the hyperex origins core and I had the same problem, I had to update its firmware manually but in the case of mouse I can't find a manual The HyperX Pulsefire Haste is built for elite gamers looking to gain every fraction of a second possible in their quest to be the best. It even happens sometimes when I swing the mouse too fast on the mousepad. When it's plugged in using the cable straight into my PC the sensor works perfectly fine. Very disappointing because this is my 3rd mouse in a row that has had this problem and when I bought the hyperX I was hoping this exact thing would NOT happen and yet it did. It was for my gf i figured no big deal it was on sale. This is the exact thing that happened to me, with the same mouse, AT THE SAME TIME!, yesterday I was playing as usual, turned off correctly the PC, came back, turned it on again, and the sensor didn't work, everything else including the buttons and RGB did, since i'm kinda hardware savvy I opened the mouse to see if it was an obstruction or something moved, and found nothing, it was all the I have the same mouse (Model PF002 4P5D7AA) with a near identical problem. If it doesn't work try several times or try to hold it for like 5-10 secs. Now razer synapse detects it, I can even click and it will do things, but the damn things optical sensor is broken or DOA i think because its not tracking it the mouse cursor does not move at all but yet the mouse lets me click and the programmable buttons seems to work so im chalking it up to DOA G502 wired mouse sensor not working upvote HyperX Pulsefire Haste Wireless mouse not working upvote r/MouseReview. Step into the world of high-end gaming gear with the HyperX Pulsefire Haste 2 Core Wireless. I think it's an issue of a mismatch between firmware and software. If your HyperX Pulsefire Surge mouse cursor is not moving, the first thing you should do is troubleshoot the problem. High Precision Gaming - The HyperX Pulsefire Surge gaming mouse is equipped with a top-of-the-line Pixart PMW3389 sensor that provides a DPI range of up to 16,000, ensuring high precision and responsiveness for all your gaming needs. Try using a different mouse pad. I have peeled the sticker off the sensor Share Add a Comment My regular mouse’s right key isn’t working, so I bought a Logitech M220 silent mouse. In this particular mouse, the way it was implemented by HyperX still has some issues with DPI deviation (they were much worse when it was new, but firmware updates have improved things). Run setup and see if you can detect your mouse after that. Got my mouse yesterday, updated firmware through hyperx app and everything works just fine so far. Video showing the weird sensor problem on the viper V3 pro (end of video shows it) Elden Ring Steam Overlay not Working HyperX Pulsefire Haste mouse middle I'll respond to the latter part tomorrow since I'm not able to access my computer right now, but the DPI button doesn't seem to work. If you still don’t see your mouse, restart your computer. Mouse not working or mouse not detected in Windows 10? In this video, I'll show you how to fix your pc mouse if it is not working or not being recognized in I've had my Razer Viper Ultimate for a bit over 2 years now so the warranty has expired. Connecting your mouse into a different USB driver. Then I stopped using it for a week, when I picked it up yesterday, the led light on the scroll wheel was lit and the scroll wheel along with the buttons worked fine. I need to unplug and plug-in again mouse to fix that but then its all switching to default settings. The sensor is the only part that is not working. Jul 31, 2024 · Weirdly enough, the RGB lights on the mouse do not shut down for the duration of the freeze. The RGB works, left click, right click, DPI button works too. This economical alternative to the original Pulsefire Haste 2 features a familiar symmetrical shape in a lightweight frame with an operating weight of only 70 grams. Some fixes I tried: -Reseting the mouse manually (pressing the dpi button and the scroll for 10 seconds) -Installing NGENUITY -Reseting it in NGENUITY -Installing the latest firmware update (1. ) 5). This involves checking for physical damage to the mouse, updating the drivers, and checking for hardware problems. Believe it's simply poor manufacturing because I'm seeing this issue pop up among buyers of this mouse. [ISSUE] HyperX Pulsefire Surge mouse middle button not working. Used it like 4 hours yesterday and 4 hours today playing OSU and PUBG. But when I try to use it in wireless mode the sensor doesn't work. That means that if you set the mouse to a Hello! thanks for the reply. Basically, whenever I restart my computer and load into windows, my mouse cursor does not show up. Hyper X Pulsefire Haste Wireless mouse optical sensor not working right after unboxing it. Nothing. Hello Friends, I've a HyperX Pulsefire Core mouse, I had some issues with the scroll wheel, so I tried to clean it by spraying it with WD-40, but I connected the mouse to the computer before it become completely dry. Today I wake up to do some university work only to find out the scroll wheel doenst work anymore. 2. plug wireless dongle back in. I charged it and the scroll wheel lit white and after a while the mouse was perfectly HyperX Pulsefire Core - Mouse RGB para juegos, efectos de luz RGB controlados por software y personalización macro, sensor Pixart 3327 de hasta 6,200 DPI, 7 botones programables, peso del mouse 3. Try running HyperX Ngenuity as an administrator, and make sure the software has The scroll wheel is really bad. I can hear the USB disconnecting sound on my computer when it does. I've bought my first mouse in 2018 and it never had this issue, however updated mice (idk starting which year) they have this issue. Please help Feb 11, 2024 · Q: The mouse cursor is jittery or erratic. I am not sure how old the device is but we should still have the proof of purchase on amazon. Luckily i have found another solution. I accepted it, and it started to run turning off my mouse in the process. It doesn't work. I did fix it temporarily by somehow pressing the scroll wheel sensor together. I've tried switching ports, restarting the computer, tried on a different PC, but nothing is working. The light works, the buttons work, but the sensor doesn't work. Now you can plug in your HyperX mouse again and you should be able to use your mouse with But two days ago I started having problem with this mouse. I've seen multiple posts saying their pulsefire stopped working, just use your trackpad or any other mouse with your pulsefire surge connected, reset the mouse in ngenuity settings, and stop using that software, it's buggy and has bricked a few of people's devices in the past, just store the key mappings for once and get rid of ngenuity, also I never get in trouble with my hyperx gear, don't Dec 12, 2021 · A Wireless mouse is a little more complex than a standard mouse that plugs into the computer. The only way this is resolved is if I replug the mouse. 0. I have had this problem for a while now and have found multiple solutions such as reconnecting your mouse with the hyperx app but even that doesn't work anymore. Yesterday my middle mouse click stopped working, I've updated HyperX NGENUITY. It fixed it for a day. Mouse clicks do not register during a freeze. The only thing that didn't is the sensor, the mouse cursor on the screen didn't seem to move. makes me think, is hyperx intentionally creating problems in their mouse so the customer is forced to always buy new ones. Just randomly stopped working. May 6, 2017 · I'm using a HyperX Pulsefire Haste wired mouse on my setup. hmm i have the same problem try pressing the mouse wheel and dpi button in the same time or hold them for a few seconds to reset the mouse, that worked for me, but i need to tell just dont use the NGENUITY Beta ist complete trash, just use the old software, its outdated but still better then the buggy Beta software I plugged in another mouse so I can use my PC. This Video Serves As A Comprehensive Guide To Resolve The Problem Of Hyperx Ngenuity Not Detecting Your Keyboard And Mouse. We do not recommend using a liquid cleaner to clean the surface of the sensor as it can result in permanent damage. Now you can plug in your HyperX mouse again and you should be able to use your mouse with It is a super common issue with this mouse, just try clicking mouse3(mouse wheel) simultaneously with dpi change button. Haven't noticed any problems except the thing that 2. We Will Discuss Various Troublesh Apr 11, 2024 · As you can see by the title, my mouse (Hyperx Pulsefire haste Wired) just randomly shuts down. Basically I had problems with my mouse sensor not working/the mouse stopping as a whole unit after pc went to sleep mode. I saw a post earlier to do a factory reset but it didn't work for me. I’ve uninstalled and reinstalled Hyper X Ngenuity and factor reset the mouse (Holding down the middle mouse button and DPI button at the same time for 5-10 seconds). I am having the weirdest of bugs or issues. Shortly afterwards my left mouse click stops working. Bought it in late May and everything was fine. Press to arrow and then right click on the red button with the NGENUITY logo on it. Mouse Pads Gaming Controllers Content Creation Apr 5, 2024 · Causes of Mouse Wheel Not Scrolling . The lights on the middle mouse button are on and my computer acknowledges that it's connected. Please help! Aug 6, 2022 · One week ago I had a problem when I started my PC. I tried everything I read and nothing worked. Troubleshooting. Examples of connectivity issues are: Mouse freezing; Not connecting to wireless; Bluetooth not working; Hyperspeed 2. 6) -Changing to another usb port I hope hyperx can release a new update to fix it. Posted by u/sketusss - 1 vote and 1 comment The largest online community for computer mouse peripherals and accessories! Video showing the weird sensor problem on the viper V3 pro (end of video shows it So i downloaded old version of NGenuity and program detected mouse but when i do any change on it then it broke my buttons, i mean left main button is stopping working, right main button starts to just switching DPI modes. I can change the colors of my mouse in NGenuity, but the sensor still doesn't work. My keyboard works, same for my mic and the headset (all are from HyperX). I was wondering if there anyone out there had the same problem and maybe some solutions. They can largely be grouped into two main categories: Connectivity. I did exactly this, opening it up, disassembling the mouse wheel and completely cleaning it out including the sensor and it did not fix the issue of it registering in the opposite direction while scrolling. It came plug and play at 800 DPI and I turned off the RGB lights in the software. 4 GHz not working; Not turning on at all; Cutting out or intermittent loss of This morning my mouse just stopped working for some reason and it was working last night too. . When the mouse won't scroll, there are two issues that most commonly cause it. The only thing I can think of is updating drives for mouse but not sure. Adjust the DPI and polling rate settings in the HyperX NGenuity software. The only thing that is clicking. You just have to love PCs. The largest online community for computer mouse peripherals and accessories! Video showing the weird sensor problem on the viper V3 pro (end of video shows it The sensor is a low-power version of the 3389, which is a perfectly capable sensor by current standards. The only time i'm able to move my mouse is when I update my lighting or button setting in the program and its saving them, after that it just freezes up. Aug 5, 2023 · While some basic functions may work with non-HyperX mice, full compatibility and customization are not guaranteed. The largest online community for Hello, so I recently purchased the HyperX Pulsefire FPS Pro gaming mouse, and there has been a minor issue that I am not sure how to fix. And I also wasn't able to configure anything, since the apply button didn't seem to change anything. mouse should not be working at this point. I was playing csgo and in between my match I lost the ability to move my mouse. I used about 3 droplets enough to soak the end and make sure to always keep scrolling during this process to completely push out whatever is messing with the scroll wheel contact. Now unplug your HyperX mouse. I’ve bought several wireless mouse before, and I never had to do anything other than plugging the small USB receiver in. same it worked over a half year without problem but today after starting up my laptop the mouse rgbs were offline and the mouse was moving first then the rgb went back online and then the mouse just stopped moving my older razer mouse is working fine after shutting down hyperx ngenuity program my mouse worked fine idk something messed up with the program whenever i start it the mouse is not Contact HyperX support for help with product troubleshooting, technical support, warranty claims, and RMA. Hi, I've had my mouse for less than a month and it just stopped working. Reset computer too. The Personal Computer. This one isn’t working. HyperX Pulsefire Warp mo My mouse is only a year old and this morning my mouse stopped working. When you're done, click the Save to mouse button in NGENUITY. Installed NGENUITY, tried few things there and nothing works. Mouse works great when connected to the wireless dongle, but the mouse buttons just stop working ~60 seconds after plugging it in. The mouse (HyperX pulsefire surge) was invisible. This happens especially while I'm gaming. I suggest get a alt like a razer viper till ig it gets fixed Good luck! Hi HyperX, I was in the middle of downloading the new firmware update and then it stopped randomly and mouse stopped working. Dec 26, 2023 · The mouse buttons do not work. never download Dec 6, 2021 · Opening up a HX-MC002B mouse anbd changing out broken cableRemoving ribbons and slides and test after repair My HyperX Pulsefire Haste 2 Wireless will not work in 2. A: Clean the mouse buttons using a cotton swab dipped in isopropyl alcohol. Mice I've had this mouse for a month and now I've discovered that the middle mouse button doesn't work, the scroll wheel itself works but the button doesn't. Since they require a wireless connection, they’re prone to interference and USB dongle problems. plug charging cable into pc and mouse. In addition, there is also a BIGGER issue where anytime I change a profile in NGENUITY , or reboot my computer, all mouse settings (Lights, Buttons, Sensors) are reset to default. None of that work. There could be a number of things that could be preventing the RGB to not light up. I had trouble with the mouse I gave away for replacement and I am not currently having trouble with the replacement as well. Nov 28, 2021 · If you notice the erratic movement of the cursor on the screen or if your mouse sensor is not working all of a sudden, you might want to check the optical sensor and conduct a mouse sensor test. Q: The mouse buttons are not responding. Feb 7, 2024 · If your HyperX mouse is not working or not connecting, a hard factory reset or restart to default settings will resolve many issues. None of that works. ive seen many post here from others having this issue but all ive found was temporary fixes to my mouse freezing when im moving it around it randomly freezes and afew seconds later works again this has led to me loosing competitive valorant games, warzone games, and basically any other game i own where aim is important ive also tried installing the firmware and it just keeps giving me errors countless reviews of your mouse mentioning it has frequent disconnect issue randomly and you decide to blame the customer. Let's try a few things: Factory Reset your mouse by holding down the DPI and Mouse Wheel Click for 5 seconds. 6). marketing strategy eh? the disconnection issue has so solution from your side and just because it is a small percent of your customer base you give Just built the wireless mouse 2 I have tried every way but its either not connecting or the sensor doesn't work. FYI I also have had a HyperX pulsefire haste 2 for a few weeks and the mouse wheel has gone to shit on scrolling up. So your mouse has to be plugged in directly to your pc it wasn't working for me cause I had a adaptor that split 1 usb to 4 and when I took my mouse out of that one, and plugged it into my pc it worked and I didn't have an issue anymore. Buttons work. Uninstall the mouse driver and fresh install. Light remains on when I shut the PC. Sometimes out of the blue I don't even have to move the mouse in order for it to disconnect, sometimes a short period of time or even it lasting for 5s+. The mouse has started to disconnect randomly for a few seconds while I'm gaming. It only took me 10 seconds to disable all unwanted lights/profiles, so bravo to Kingston for having normal human beings design their mouse software. 07 4. Yesterday i opened up the Windows HyperX ngenuity software and after that, the mouse stopped working on Linux. These are the troubleshooting steps that I have taken so far: Tried other usb ports, also tried the front panel, no workie; Inspected the mouse cable for damage, haven't found anything; Reinstalled mouse drivers and HyperX Ngenuity; Reinstalled Windows A modding guide on how to make your WL-Mouse Beast X Mini/8K/Max to feel like a proper $160, premium top of the line gaming mouse 7 upvotes · comments Dec 8, 2022 · My mouse hasn't been damaged in any way, nothing broken, no kinked cables, everything is fine. The right click and left click work but the cursor doesn't move. I've tried charging it but no lights. I’ve plugged In an old random mouse and that works just fine. Yes, I have saved my settings to the Mouse, and already tried resetting mouse to factory defaults using the above method you provided. Select 'Exit'. However, if I opened the legacy NGenuity, which detected the mouse, it would stop working again. The first is the accumulation of dust and dirt, which can lead to mechanical problems with the mouse wheel. Then select any of 1, 2 or 3. Resetting the mouse via the DPI button didn't help, using it on another PC didn't work. Prob that motherboard is not working since my comp doesnt even detect anymore at this point. G502 Mouse Scroll Wheel Not Working upvote HyperX PulseFire Surge sensor not working upvote When the sensor abruptly stops working, doing a factory reset should fix the problem and make the mouse fully functional again. The rgb on the scroll wheel remains on but the mouse itself doesn't respond. Mine too is not working for a year ive done everything even opened the mouse cant find anything wrong with it. You are a freaking legend sir! I just noticed there were few white long hairs probably from my cat i took double sided tape and needle and i just kept inserting tape and pressing it against scroll wheel using needle and hairs just kept sticking on to it ,ended up pulling 4-5 longer ones and now scroll wheel works like a charm without voiding my warranty :D So guys I just had ana amazing experience with HyperX support. Another thing, when I load my pc up I can't even see my cursor at all. I tried FN + ESC but that didn't work. The largest online community for computer mouse peripherals and accessories! Video showing the weird sensor problem on the viper V3 pro (end of video shows it guys its not a problem with the software or the mouse I figured it out. start ngenuity and let it update firmware. 4G mode or Bluetooth, it only works when the mouse is connected to the USB-C cable. r/MouseReview. Welcome to the Logitech G subreddit! This is the place to talk about Logitech G hardware and software, pro gaming competitions and our sponsored teams and players. The clicks, sensor, scroll wheel all doesn't work when this happens. Weighing in at 59 grams, this full-featured, responsive honeycomb shell mouse has everything you need, just without the extra weight. I saw many people shitting on it but I don't know where they coming from so imma post this just so yk they doing everything they can. I haven't cleaned it since I've bought it which is around a Unplug the wireless dongle while it is updating (yes i know it says specifically not to do this but as long as you have a cable to plug it in you are good. Tried factory reset, tried restarting, tried another USB, nothing works You don't necessarily need a PC to be a member of the PCMR. I did that to my keyboard too and bring it back to life. Checking for Physical Damage As the update goes on, after like 10 seconds of the update starting the app closes out and now the mouse doesn't work at all and even the LED lights are not on, I've tried to reinstall NGenuity but it didn't work for me. Next, please try using a different mousepad or surface. When exactly did the mouse sensor stop working, after updating NGENUITY to the May or June release, or did you maybe get a mouse firmware update after which it stopped working? Does the mouse work when you completely close the software (make sure it's not minimized to systray)? The Pulsefire Core is an 87 gram ambidextrous mouse with a 3327 sensor and no built-in hardware acceleration. Exit NGENUITY from the taskbar. I've installed the latest firmware, changed ports, factory resetting the mouse, etc. I tried factory resetting it by holding down the dpi and scroll wheel at the same time but nothing happened. Why are my mouse settings not being saved in HyperX Ngenuity? A: This issue may occur due to insufficient permissions or a corrupted installation. You don't necessarily need a PC to be a member of the PCMR. After I close the software, everything works as it should be. Sensor still glows red. Hello, I need help, I recently acquired the hyperx pulsefire dart mouse but the wireless adapter does not update it and ngenuinity takes it as a separate mouse, I can not use the mouse wirelessly. 4ghz router so looking forward to router upgrade for a 5ghz. oln mhkzp yftkr mlbfl pnlukt hrpcih wftp moug sfjy dyv